Kieron James

Conference calling - saving time, money and the environment

Is it possible to save money, improve operational efficiencies and gain green credentials all at the same time? Incredible as it sounds, it indeed is possible to accomplish all the above by using conferencing services. By switching from traditional face t... Read >

Regulating the telecoms sector - information about Ofcom's role.

Ofcom is the communications regulator in UK. It regulates television as well as radio broadcasts, fixed line and mobile telecommunications, and the airwaves over which wireless devices operate. The primary aim of Ofcom is to ensure that people in the U... Read >

What are 03 numbers? Is my business allowed to use one?

0800 numbers or freephone numbers are often used by many customers to get in touch with a business. The main advantage of using an 0800 number is that the call is free for the user because the cost is borne by the business. Or so you think! The fact is... Read >

What are 0808 numbers? Do they differ from 0800 numbers?

Smart business owners want to provide the best possible service to their customers. Great customer service often equates with providing great benefits. A freephone number is a great way to provide such a benefit. Freephone numbers make it easy and free fo... Read >

What is an IVR menu? How can it improve call handling efficiency for my business?

IVR is the acronym for Interactive Voice Response. It is a telephony technology that allows callers to interact with pre-recorded voice menus through the telephone's keypad or through voice commands. The IVR technology is extensively used by businesses to... Read >

Do customers really understand the different charges for calling 08 numbers?

Non geographic number ranges help organisations bring in more business and also improve operational efficiencies in terms of handling incoming calls effectively. There are many non geographic number choices that are available to organisations depending on... Read >

Can just anyone operate a 0871 number?

0871 numbers non geographic premium rate numbers. This means that they are not tied down to any particular geographic location. They also cost more to call than the usual calls. Numbers starting with 0871, 0872 and 0873 are classified as premium rate numb... Read >

Why are premium rate numbers regulated by PhonePay Plus?

Premium rate numbers are those phone numbers that cost more to call than other numbers. These numbers are usually used by businesses that provide a specialist service. The basic idea behind using premium rate numbers is that for good service you have to p... Read >

Is a memorable number worth its weight in gold?

If you are looking increasing the number of enquiry calls that you receive, a memorable non geographic number is the best way to do that. Memorable numbers can significantly increase the number of business calls that you receive. It is a great way for cus... Read >

Preparing for a Conference Call? Five Key Pointers

With Conference Calls becoming increasingly popular as a means of conducting business meetings and making presentations, its important to pay some attention to the basic preparations before the actual voice conference is carried out. Inform all partici... Read >

How Call Recording Can Benefit Conference Call Participants

Telephone conferencing is the most favoured collaborative tool used by businesses the world over to communicate and coordinate operations between multiple offices. Be it a sales presentation, an internal meeting, a training session or a seminar, a voice c... Read >

What Does Ofcom Insist Upon In Relation to 03 Numbers?

A Conference Call allows three or more people to talk to each other at the same time, over a single telephone call. A substantial number of participants can be included in the teleconference with the help of a conference bridge, a server that connects mul... Read >

Some scenarios for using audio conferencing

Audio call conferencing is one of the most popular ways for businesses to bring down travel and accommodation expenses. There is no requirement of specialized knowledge or expensive equipment to participate in a voice conference. More and more businesses ... Read >

Don't repeat yourself - Say it once to everyone

Many a time, participants of a Conference Call are required to repeat themselves over and over again because others are not able to hear them properly. If you find your conference calls fuzzy or disturbed by the hiss of static, fret not. Most of such issu... Read >

Choosing a suitable conference call provider

The right Conference Call service provider plays an important role in helping businesses make smooth and hassle free conference calls. Most business organisations these days can rarely get by without having the facility for video or voice conference with ... Read >